This Agreement regulates the procedure and conditions for the provision of services by the Internet service.

1. Parties to the agreement.

The Agreement is concluded between the Internet service “perfet-change.com” for the exchange of title signs, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the one who has used the services of the Contractor, on the other hand.
List of terms:
1.1. Exchange of title signs is an automated Internet service product that is provided by the Contractor on the basis of these rules.
1.2. Customer is an individual who agrees to the terms of the Contractor and this agreement to which he/she accedes.
1.3. Title sign is a conventional unit of a particular payment systеm that corresponds to the settlements of electronic systems and denotes the scope of rights corresponding to the agreement of the electronic payment systеm and its Customer.
1.4. Application — information transferred by the Customer for the use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service, which are offered by the Contractor in this application.

2. Terms of the agreement.

These rules are considered to be organized due to the terms of the public offer, which is formed during the submission of the application by the Customer and is one of the main components of this agreement. The public offer is the information displayed by the Contractor on the terms of the application. The main component of the public offer are the actions taken at the end of the application by the Customer and indicating his exact intentions to make a deal on the terms offered by the Contractor before the completion of this application. The time, date, and parameters of the application are created by the Contractor automatically at the moment of completion of the formation of this application. The offer must be accepted by the Customer within 24 hours from the end of the application. The service agreement comes into force from the moment of receipt of the title units in the full amount specified in the application from the Customer to the details of the Contractor. Transactions with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The Agreement is valid for a period that is established from the moment of filing the application until termination at the initiative of one of the parties.

3. Rights and obligations of the parties

3.1. The Internet Service undertakes to:
3.1.1. Provide the User with electronic money exchange services in accordance with the rules and regulations of this Agreement.
3.1.2. Provide the User with the technical and advisory support he needs related to the use and provision of Internet Service services.
3.1.3. Store all information (addresses, amounts, time, identification data (personal data), etc.) on the User’s exchange transactions and provide it at the first request of the User to which it relates, with the exception of transactions with anonymous payment systems.
3.1.4. Keep secret and do not disclose information on exchange transactions, as well as personal data of the User of the Internet service to third parties, except for the following situations:
– by a legal decision of the court at the location of the owner of the Internet service;
– by a legal request of the competent authorities at the location of the owner of the Internet service;
– by request of the administration of one of the payment systems, namely Perfect Money, Payeer, and others.
3.1.5. Transfer funds due to the User to the specified details no later than 24 hours from the moment the client files a complaint about the non-arrival of funds after the exchange.

3.2The User undertakes to:
3.2.1. Specify accurate and reliable payment details for both his own and third parties.
3.2.2. Specify an accurate, reliable and functional email address.
3.2.3. Monitor the functionality of his email address, computer, including using up-to-date anti-virus software.
3.2.4. Comply with each clause of this Agreement.
3.2.5. Notify the Internet service administration of partial or complete non-receipt of funds to the User’s specified details as a result of the exchange made, no later than 30 days from the moment of non-receipt of funds, otherwise these funds will be transferred to the Internet service administration.
3.2.6. Not violate the current legislation of the country in which the User is located by their actions, carrying out exchange transactions using the Internet service.
3.2.7. Not make exchanges in favor of third parties.

3.3. The Internet service administration has the right:
3.3.1. Suspend the service for technical modernization or elimination of functional errors.
3.3.2. Suspend the current exchange (transaction), in the event of a legal appeal from competent authorities, payment systеm administrations, as well as users with a complaint about fraud, while the circumstances are clarified.
3.3.3. Set and change the amount of discounts on the exchange of electronic money at its own discretion.
3.3.4. Set and change the amount of the commission charged to the client as a result of the exchange
and electronic money, at its own discretion.
3.3.5. Refuse to provide services to any User without explanation.
3.3.6. Require the User to confirm their affiliation with the electronic exchange using: e-mail, scanned copies, photographs – identification documents, as well as, if necessary, screenshots of the digital wallet, photo, video verification of identity, etc.
3.3.7. Stop correspondence or negotiations with the User if the User is rude, insults, asks questions that are not related to the Internet service support service or does not answer the questions posed by the support service.

4. Services Provided

4.1. The Internet service provides the following services: exchange of electronic money, on the Internet service website, namely Perfect Money exchange, Payeer exchange, Qiwi exchange, and others indicated on the website, with the possible use of the banks indicated on the website.
4.2. The Internet service does not check the legitimacy and legality of the User’s possession of cryptocurrency funds offered for exchange.

5. Exchange Regulations

5.1 The exchange is considered complete when the Internet service transfers the amount intended for the Customer to the payment details specified by the Customer as a result of this exchange.
5.2. If the Contractor’s account receives an amount different from that specified in the application, the Contractor makes a recalculation that corresponds to the actual receipt of title units. If this amount exceeds that specified in the application by more than 10%, the Contractor has the right to terminate the agreement unilaterally and return all funds to the Customer’s details, taking into account the amount deducted for commission expenses during the transfer.
5.3. In the event that the title units are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has every right to demand termination of the agreement and cancel his application, thereby returning the title units to his account in full. The application for termination of the agreement and return of the title units is executed by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In the event of cancellation of the agreement, the return of the electronic currency is made within 24 hours from the moment of receipt of the request for termination of the agreement. If delays in return arose through no fault of the Contractor, he shall not be liable for them.
5.4. In the event of failure to receive payment from the User for the created application within 30 minutes, unless another time is specified, the Internet service has the right to dеlete the application. The Customer may not be notified of this. If payment from the User is received after the expiration of the period specified by the regulations, the user has the right to contact the operator to resolve the issue.
5.5. If there is a delay in transferring funds to the details specified by the Customer due to the fault of the settlement systеm, the Contractor shall not be liable for damages arising from the long receipt of funds. In this case, the Customer agrees that all claims will be made to the settlement systеm, and the Contractor provides its assistance to the extent of its capabilities within the framework of the law.
5.6. In the event of detection of counterfeit communication flows or impact aimed at worsening the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are subject to recalculation in accordance with the current agreement. If the Customer does not agree with the recalculation, he has every right to terminate the agreement and the title units will be sent to the details specified by the Customer.
5.7. In case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability corresponding to the framework of these rules for the received title units and does not provide additional guarantees to the Customer, and does not bear additional liability to him. Accordingly, the Customer does not bear additional liability to the Contractor.
5.8. The Customer undertakes to comply with the standards corresponding to the legislation, as well as not to forge communication flows and not to create obstacles for the normal operation of the Contractor’s program code.
5.9. The Contractor shall not be liable for damages and consequences in case of an erroneous transfer of electronic currency in the event that the Customer indicated incorrect details when submitting the application.
5.10. The Service is not a party to the agreement between the Payment systеm and the Client of the payment systеm and in no case shall it be liable for the actions of the Payment systеm and its Client. The rights and obligations of the payment systеm and its Client are regulated by the terms of service of the relevant Payment Systems.
5.11. The Service does not check the legitimacy and legality of the User’s possession of electronic currencies and/or monetary funds involved in a specific transaction.
5.12. By using the services of the Service, the User confirms that he/she legally owns and disposes of monetary funds and electronic currency involved in the relevant Payment.

6. Warranty period

6.1 Within 24 hours from the moment of execution of the exchange of title units, the Contractor provides a guarantee for the services rendered, provided that other terms are not agreed.

7. Unforeseen circumstances.

7.1 In the event that unforeseen circumstances arise during the processing of the Customer’s application that contribute to the Contractor’s failure to fulfill the terms of the agreement, the terms for fulfilling the application are postponed for the corresponding period of the force majeure. The Contractor shall not be liable for overdue obligations.
7.2 The Service shall not be liable for malfunctions, errors and failures in the software and/or hardware that ensure the functioning of the services of the perfect-change.com Service, arising for reasons beyond the control of the perfect-change.com Service, as well as the User’s losses associated therewith.
7.3 The Service shall not be liable for the User’s losses arising as a result of illegal actions of third parties.
7.4 The User bears full responsibility for the accuracy of the information provided by him/her when filling out the Application. If the User has not provided or provided incorrect data, the perfect-change.com Service is not liable for the User’s losses incurred as a result of the error.

8. Agreement form.

8.1 Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, designated in writing.

9. Working with bank cards.

9.1 Exchange on the service is possible from cards of the Mir, Visa, MasterCard and Maestro payment systems of Russia. When exchanging from bank cards, online payment password protection must be enabled (called 3-D Secure, check with your bank).
9.2 The procedure for crediting funds to Visa, MasterCard, MIR cards is from several minutes to 3 business days. If necessary, the exchange operation can be performed in several transactions and within the timeframes specifically agreed upon by the Service and the Customer.

10. Claims and disputes.

10.1 Claims under this agreement are accepted by the Contractor in the form of an e-mail in which the Customer specifies the essence of the claim. This letter is sent to the Contractor’s details specified on the website.

11. Mandatory conditions for carrying out exchange operations.

11.1. It is strictly prohibited to use the Contractor’s services to carry out illegal transfers and fraudulent activities. When concluding this agreement, the User agrees that any attempt to exchange funds of dubious origin will be subject to prosecution in accordance with the current legislation of the country from which the User carries out exchange operations.
11.2 The Internet service administration reserves the right to provide information about such payments to competent authorities, payment systеm administrations, and victims of fraudulent activities upon their request, if the fact of illegal activities is proven.
11.3 If the application cannot be processed automatically due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the Customer’s details minus the commission costs.
11.4 The Customer undertakes to present all documents proving his identity in case of suspicion of fraud and money laundering.
11.5. The Contractor has the right to suspend the exchange for 24 hours for the first applications of the Customer.
11.6. The Customer undertakes not to interfere with the Contractor’s work and not to damage its software and hardware, and the Customer undertakes to transfer accurate information to ensure that the Contractor fulfills all the terms of the agreement.
11.7 Using the Internet service, after clicking the “EXCHANGE” button, creating an application, the User accepts all the requirements in accordance with this Agreement.
11.8 It is prohibited to make exchanges, transfers to third parties.

12 Refund Policy

12.1. The Perfect-change.com Internet service, at the request of the user, can refund the payment of electronic currency only if the exchange was not completed.
12.2 The Perfect-change.com Internet service makes a refund only to the original account of the user, i.e. from which the payment was made.
12.3 In case of refusal, the inability of the user to provide the requested documents in accordance with paragraph 3.3.6 of the rules, the refund can only be made to the outgoing account of the user, i.e. to the account from which the payment was made after 30 calendar days from the date of the transaction.
12.4 The fee for the return of any electronic currencies is formed from two components: the payment systеm fee + 5% fee of the Perfect-change.com Internet service. Return of rubles to the card minus 11% of the application amount.

13 Change of information

13.1. This Agreement may be amended and supplemented by the administration of the Internet service; the changes come into force from the moment of publication of the Agreement on the website of the Internet service.

14. Refusal
from obligations.

14.1. The Contractor has the right to refuse to conclude a contract and fulfill an application, without giving any reasons. This clause applies to any client.