Card verification is a check of the card’s ownership. The number of fraudulent schemes with cards is growing every day. Often, fraudsters do not have access to the card itself, but only have its data: card numbers, security codes, expiration date, etc. Card verification allows you to find out whether it is really you who is making the transfer, whether you have the card in your hands.
The conditions for card verification are simple and do not require much effort. To verify, you need to take a photo of the card, the side with the card number, against the background of our website. You need to Register, log in and send us a photo via the verification form . The verification process will take a few minutes and is only required once for each new card. Card verification takes place during the operator’s working hours.
Link to step-by-step instructions with photos. How to pass verification?
The exchange is carried out automatically and takes from 5 to 10 minutes after the payment for the application is received.
If the application requires the participation of an operator, it is processed during business hours from 08:00 to 22:00 Moscow time. The processing time for manual exchange is from 10 to 20 minutes.
When receiving cryptocurrency, the new owner cannot immediately dispose of them. As soon as the transaction is made, it is sent to the network for execution and must be included in the block to become legitimate. The process of including a transaction in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, each cryptocurrency requires its own, specific number of confirmations.
Bitcoin confirmation takes 5 minutes or more.
Confirmation time depends on several components:
- Crypto network load. The more unconfirmed transactions, the longer you will have to wait. You can see the network load by following the link bitaps.com
- Network commission. In the “crypto network”, transactions with a large reward for miners are the first to be validated. In some cases, if the commission is very small (our commission is generated automatically, average based on the results of the previous block), the confirmation procedure may take several days.
- Cryptocurrency rate fluctuations also increase the verification time, as the network load increases sharply. For example, you transferred 0.1 bitcoin to the exchanger, a commission of 50 satoshi was automatically generated, which you paid, and a couple of minutes later (due to the price increase and the load on the bitcoin network) the commission is already 200 satoshi. Accordingly, the transaction will be confirmed much later.
With a high load on the “crypto network” and a small commission, confirmation can take several hours. But the main thing is that confirmation will still happen!
Bitcoin exchange transactions are carried out only after receiving 1 confirmation from the Bitcoin network. You must wait for the first confirmation from the Bitcoin network.
If the application was deleted, contact the support chat.
If your application has changed to the status “application deleted”, but you managed to pay, contact support, the application will be checked and restored.
But if your application has changed to the status “application deleted” before payment, you need to create a new application.
All applications are automatically deleted after 30 minutes if payment has not been received.
If the exchange has not been completed, you can refuse the transaction in accordance with the regulations.
According to paragraph 12.4 of our rules: if the client has paid for the application but wishes to refuse the exchange, the refund is made minus up to 3% of the payment amount, a commission within the payment systеm network.
To do this, you must tell us the application number and confirm your desire to refuse the transaction.
Your exchange will be processed automatically for the amount specified in the application, we cannot automatically adjust and increase the application amount, and pay out more funds than specified in the application. This is due to various restrictions, including limits. In this situation, to return the difference, you need to contact the service support. The refund will be made in accordance with our refund policy p. 12 of the service rules.
Yes. We have a cumulative discount systеm.
You can read the terms by clicking on the link DISCOUNTS By registering on the site, you automatically become a member and immediately receive an initial discount.
If your application has already been completed, unfortunately, we will not be able to return your funds. The only thing we can do is to inform you of the details where the funds have gone. Be careful when entering data, the exchange procedure is irreversible!
First, check if you are authorized on the site?
When creating an application, you need to sеlect the exchange direction in the currency in which the card was verified in the “Your accounts” section.
For example, you have a Sberbank card, you verified the card as a visa / mastercard. Then when creating an application Sberbank – BTC, you will receive the error “account not verified”, when creating a visa / mastercard – BTC, everything will be fine.
If you have checked everything, but continue to receive an error, please contact the technical support chat, the operators will help you.
Your exchange will be processed automatically for the amount specified in the application, we cannot automatically adjust and increase the application amount, and pay out more funds than indicated in the application. This is due to various restrictions, including limits. In this situation, to return the difference, you need to contact the service support. Refunds will be made in accordance with our refund policy.
Our operators are online from 08:00 to 22:00 Moscow time and will always answer your questions, but during business hours. If you encounter a problem outside of support hours, please be patient, you will definitely be answered in the morning and provided assistance.
